One unified platform bringing together voice (human and automated), web chat, chatbots, WhatsApp automation, and SMS — designed to streamline conversations, resolve faster, and scale customer relationships across Africa.
Purpose-built for Africa — M-Pesa integrated, built for local networks, deployed by a team that understands what scaling customer service in Kenya actually requires.
From technology audits and infrastructure planning to cloud migration and vendor selection — our consultancy practice helps businesses make smarter IT decisions with confidence. We translate complex technical choices into clear, actionable strategy.
A cleaner onboarding flow with clearer milestones and less noise. The point is not to look playful. The point is to make the process feel reliable.
We review your inbound channels, response gaps, reporting needs, and team workflow. This is where we decide what should be automated, what should stay human, and what needs tighter visibility.
We configure flows, queues, CRM stages, automation rules, and dashboards around your actual operation, not a generic template. Then we train your team on the final setup they will use day to day.
Once the system is live, we monitor performance closely, tighten weak points, and help your team settle into a cleaner operating rhythm. Early performance is tracked, not left to chance.
We power customer operations for fast-growing businesses across Africa.
Real outcomes from businesses that replaced manual customer operations with TweakSpace.
Before TweakSpace, our WhatsApp was chaos — one person responding manually to hundreds of messages daily. Now our bot handles 80% automatically and the team focuses on what actually requires human judgment.
We went from missed calls and zero data, to complete visibility on every interaction. Response time dropped from four hours to under fifteen minutes. The ROI was immediate and measurable.
The CRM pipeline alone closed deals we would have lost entirely. We stopped dropping leads between channels. The team was live in under a week and the support has been genuinely exceptional.
Setup was seamless and training thorough. Within two weeks our agents were fully productive. The analytics dashboard alone has changed how we make operational decisions every single day.
The WhatsApp automation has been a game-changer for our tour bookings. Customers get instant responses to enquiries 24/7 and our conversion rate has increased significantly since going live.
Before TweakSpace, our WhatsApp was chaos — one person responding manually to hundreds of messages daily. Now our bot handles 80% automatically and the team focuses on what actually requires human judgment.
We went from missed calls and zero data, to complete visibility on every interaction. Response time dropped from four hours to under fifteen minutes. The ROI was immediate and measurable.
The CRM pipeline alone closed deals we would have lost entirely. We stopped dropping leads between channels. The team was live in under a week and the support has been genuinely exceptional.
Setup was seamless and training thorough. Within two weeks our agents were fully productive. The analytics dashboard alone has changed how we make operational decisions every single day.
The WhatsApp automation has been a game-changer for our tour bookings. Customers get instant responses to enquiries 24/7 and our conversion rate has increased significantly since going live.
Every plan includes implementation, training, and ongoing support. No hidden fees.
Slide to your usage — we’ll point you to the right plan.
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All prices in KES. Need a custom quote? Contact us.
Experience what 50+ African businesses already know — TweakSpace transforms customer operations from a cost center into a growth engine. 14 days free. No credit card required.
We respond within two business hours. For an immediate reply, message us directly on WhatsApp — available Mon–Sat, 8 AM to 6 PM EAT.