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The Platform

One platform.
Every channel.

Eight tightly integrated products built for how African businesses actually operate — from WhatsApp and voice to CRM and analytics.

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WhatsApp Smart Ticketing Call Center CRM Analytics BPO Services Software Dev IT Consultancy
Flagship Product

Your business, open
around the clock.

An intelligent WhatsApp bot that handles orders, FAQs, and support automatically — 24/7. 80% of routine tickets resolved without any agent time. Your customers get instant answers; your team focuses on what matters.

  • AI-powered conversation bot — no rigid scripting
  • Resolves 80%+ of routine tickets autonomously
  • Smart escalation when human judgment is required
  • Broadcast campaigns with per-recipient personalisation
  • Full conversation history synced to CRM
  • M-Pesa payment collection via WhatsApp
80%
Tickets auto-resolved
0.8s
Avg. bot response time
24/7
Always available
See it in action
WhatsApp Automation
TweakBot is live
Handling 248 conversations today
? Active
Operations

Every request.
Zero dropped balls.

Centralise every customer request into one intelligent queue. Auto-routing, SLA timers, and full audit trails mean nothing falls through the cracks — ever. One view, every channel.

  • Multi-channel ingestion — WhatsApp, email, call, web
  • Intelligent routing by urgency and agent capacity
  • SLA timers that escalate before breach, not after
  • Full customer history on every single ticket
  • Exportable audit trail for compliance
68%
Faster response time
100%
SLA visibility
Request a demo
Smart Ticketing
14 open tickets
2 approaching SLA — auto-escalated
Live Queue
Voice

Enterprise calling.
Zero hardware.

A fully cloud-based call center with IVR, intelligent routing, real-time dashboards, and call recording. Runs on any phone, anywhere in Kenya — your agents can work from anywhere.

  • IVR trees that resolve queries before reaching agents
  • Real-time agent dashboard with live call monitoring
  • Call recording with searchable transcripts
  • Skill-based routing — right agent, every time
  • Works on any device — no hardware investment
99.8%
Platform uptime SLA
5×
ROI within 90 days
Get a quote
Cloud Call Center
Call center live
8 agents active · Avg wait 45s
? Online
Relationships

Every lead.
Never lost again.

A CRM built for the pace of African sales. Visual pipeline, automated follow-ups, and a complete customer record that pulls in every WhatsApp, call, and email interaction.

  • Visual sales pipeline with drag-and-drop stages
  • Automated follow-up sequences via WhatsApp
  • Unified contact record — every channel, one view
  • Deal tracking with revenue forecasting
  • M-Pesa payment status linked to contacts
94%
Avg. CSAT score
5×
More deals closed
See it in action
CRM
Pipeline updated
3 deals moved to Closing stage
Today
Intelligence

Data that drives
real decisions.

A unified analytics dashboard that surfaces what's actually happening across your customer operations — in real time. Stop guessing; start knowing.

  • Real-time volume and resolution dashboards
  • CSAT and sentiment tracking across channels
  • Agent performance leaderboards
  • SLA compliance and breach reporting
  • Exportable reports for leadership review
Request a demo
Analytics
Weekly report ready
?18% volume · ?22% response time
Updated
BPO Services

Full-service CX.
We run it for you.

Don't want to manage an in-house team? TweakSpace can operate your entire customer experience function — trained agents, quality assurance, and technology — all under one contract.

  • Fully managed customer support operations
  • Trained, Nairobi-based agent teams
  • Quality assurance and performance reporting
  • Scalable capacity — ramp up or down as needed
  • Contractual SLAs with financial accountability
Talk to us
BPO Services
BPO team deployed
12 agents · 6 AM–10 PM EAT coverage
? Active
Software Development

Custom software.
Built for Africa.

From customer portals and mobile apps to API integrations and automation scripts — our Nairobi development team builds exactly what your business needs, not what a template allows.

  • Web and mobile application development
  • M-Pesa, Mpesa Daraja and payment API integrations
  • Custom CRM and ERP integrations
  • WhatsApp API and chatbot development
  • Ongoing maintenance and support contracts
Discuss your project
Software Development
Project delivered
M-Pesa integration · 3 week turnaround
Shipped
IT Consultancy

Tech strategy.
Built to scale.

Whether you're choosing a cloud provider, architecting a network, or navigating a digital transformation — TweakSpace's consultants give you a clear, honest technology roadmap.

  • Technology audits and readiness assessments
  • Cloud migration planning and execution
  • Network infrastructure design and deployment
  • Cybersecurity review and policy development
  • Digital transformation roadmapping
Book a consultation
IT Consultancy
Roadmap delivered
Cloud migration plan · 18-month strategy
Consulting
Integrations

Connects with the tools
you already use.

TweakSpace integrates natively with Africa's leading platforms and global tools — no middleware, no complexity.

M-Pesa Daraja
Payments
WhatsApp Business API
Messaging
Africa's Talking
SMS & Voice
SendGrid / Mailgun
Email
Slack
Internal comms
Angani Cloud
Infrastructure
OpenAI / GPT-4
AI Intelligence
Google Sheets
Reporting
Get Started

Ready to see it
in action?

Book a 20-minute demo. We'll show you exactly how TweakSpace would work for your business — no generic pitch decks.

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