About TweakSpace

Built in Nairobi.
Built for Africa.

We started TweakSpace because African businesses deserved better than generic tools built for other markets. Every product we build is designed for the reality of doing business here — M-Pesa, Swahili, unreliable connectivity, and the world's most mobile-first customers.

50+

Businesses trust TweakSpace

72h

Average go-live time

94%

Avg. CSAT across clients

99.8%

Platform uptime SLA

Our Mission

Bringing businesses closer to their customers.

Africa's businesses are growing at an extraordinary rate — but most are still managing customer relationships through WhatsApp groups, shared inboxes, and spreadsheets. Brilliant teams waste hours on work that should be automated.

TweakSpace exists to close that gap. We give small and large businesses alike access to the same enterprise-grade CX infrastructure that global brands have — without the six-figure implementation costs or the 18-month rollout timelines.

We go live in 72 hours. We stay until you're confident. And we remain available as you scale.

Headquartered in

Nairobi, Kenya 🇰🇪

Our Values

What we believe in.

Six principles that guide every product decision, every client conversation, and every line of code we write.

Speed over perfection

A good solution live in 72 hours beats a perfect solution in 6 months. We ship fast, learn in the field, and improve constantly. Our clients' businesses don't wait — and neither do we.

Africa-native, not Africa-adapted

M-Pesa, Swahili, local phone numbers, spotty connectivity — we build for these realities from day one. Not as afterthoughts. African businesses deserve tools built for their world.

Radical client success

We don't disappear after onboarding. We monitor your first two weeks, optimize your flows, and stay available. We succeed when you succeed — that's how we measure our work.

Honest transparency

We tell you what your business actually needs — even if it means recommending a competitor's product for part of your stack. Long-term trust matters more than short-term revenue.

Data, not hunches

Every recommendation we make is backed by real metrics from our 50+ client deployments. We share what works, what doesn't, and why — so you can make informed decisions.

People behind the platform

Technology is a tool. The relationships — between you and your customers, between us and you — are what actually matter. We never forget that every ticket represents a real person.

Our Journey

From idea to 50+ clients.

How TweakSpace went from a frustration on a whiteboard to the platform powering customer operations across Kenya.

2021 — Founding

The problem becomes the company

After years watching Kenyan businesses struggle with manual, disconnected customer operations, TweakSpace is incorporated. The first product: a WhatsApp automation tool built specifically for SMEs.

2022 — First 10 clients

Proving the model in the market

Our first 10 clients — spanning fintech, retail, and education — validate that African businesses will pay for quality CX tools. We expand to include Smart Ticketing and basic CRM.

2023 — Platform expansion

Cloud Call Center launches

The most-requested feature from our client base: a cloud call center that requires no hardware. We launch it alongside an M-Pesa payment integration that changes how our clients collect payments via WhatsApp.

2024 — Scaling up

BPO division and enterprise tier

Clients ask us to run their CX operations entirely. We launch our BPO Services division and an Enterprise tier with dedicated account managers. Client count crosses 30.

2025–2026 — Today

50+ clients, AI-powered and growing

TweakSpace now serves 50+ businesses across Kenya and East Africa. We've integrated GPT-4-powered intelligence into our WhatsApp bots, added Software Development and IT Consultancy services, and we're building toward expansion across the continent.

Nairobi HQ

Come find us in the city.

Our team works from the heart of Nairobi's business district — available for in-person demos, onboarding sessions, and partnership conversations.

Office Address

Revlon Professional Plaza, Biashara Street, 2nd Floor, Office 1, Nairobi

Office Hours

Mon – Fri, 8 AM – 6 PM EAT

WhatsApp (Mon–Sat)

+254 791 408 864

info@tweakspace.com

Built in Nairobi.Built for Africa.